Returns & Exchanges

At LUMI Therapy, we want you to be completely satisfied with your purchase. If your new fashion staples aren't the perfect fit, you can return unworn items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

3

Affix the Label

Download and print your prepaid shipping label from the portal and securely attach it to the outside of your package.

4

Drop Off and Track

Leave your package at any authorized carrier location; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing