Frequently Asked Questions

Everything you need to know about your LUMI Therapy experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned.

How do I know which size to choose?

Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our chart, as our therapeutic garments are designed for a snug, supportive fit.

What materials are used in LUMI Therapy garments?

We prioritize sustainable, high-performance fabrics including organic cotton blends and recycled moisture-wicking synthetics infused with copper or silver ions for antimicrobial benefits.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.

How should I care for my therapeutic apparel?

To maintain the integrity of the therapeutic fibers, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or fabric softeners.